Contact us and FAQ


SHIPPING

  • All of our items are shipped via Australia Post with a flat $10 rate.
  • Please allow 1-2 business days for order processing.
  • We also offer express shipping via Australia Post at a flat $15 rate.
  • Orders over 22kg are sent by courier and may incur additional fees. Customers will be contacted if this is the case.
  • We also offer Local Pickup from our store in Newcastle NSW

OUT OF STOCK ITEMS

  • If an item is out of stock and you wish to order it please contact us via email as we can add it to our weekly GamesWorkshop order and ship it as soon as it arrives. 

 RETURNS

  • Returns of damaged and wrong orders must be performed within 14 working days of order delivery (tracking must be provided) and will be at the buyers expense. We also require proof of purchase.
  • Wrong orders returns must be returned unopened and in a fit for retail state to be eligible for a refund of item purchased or replacement.
  • We can help you contact GamesWorkshop if your order is missing pieces like bases etc

REFUNDS

  • Change of mind refunds: We are not obligated to provide refunds or  replacements should a customer change their mind after a purchase has been made. Any change of mind refunds we do approve will not be in cash but instead via Store Credit. These will be considered after the items have been returned to us at the customers own expense and again only provided in the case that the items are unopened and in a fit for retail sale condition.

GET IN TOUCH WITH THE GREENSKIN TEAM BELOW.